Subscription & Billing
The Subscription page provides a comprehensive view of your current plan, usage limits, and billing management. Upgrade, downgrade, or manage payment methods all from one place.
Viewing Current Plan
Your subscription details are displayed at the top of Settings → Subscription:
Plan Information
- Plan Name
- Starter, Professional, or Enterprise
- Billing Cycle
- Monthly or Annual
- Next Billing Date
- When your next payment is due
- Status
- Active, Past Due, Canceled, or Trialing
Understanding Usage Limits
Each plan has limits on brands, products, and pulses:
Usage Progress Bars
Three bars show your current usage vs limits:
- Brands: X of Y brands used
- Products: X of Y products used
- Pulses: X of Y pulses used
Color Indicators
Green (<80%)
Plenty of capacity
Yellow (80-95%)
Approaching limit, consider upgrading
Red (≥95%)
At limit, upgrade needed
Disabled Items Don't Count
Opening Billing Portal
Manage payment methods and view invoices via the billing portal:
How to Access
- Navigate to Settings → Subscription
- Click Open Billing Portal button
- You'll be redirected to the secure billing portal
- Manage your payment methods, view invoices, download receipts
What You Can Do in the Portal
- Update credit card information
- View payment history and invoices
- Download receipts for accounting
- Update billing address
- Manage tax information
Secure Payment Processing
Upgrading or Downgrading Plans
Change your subscription level at any time:
Upgrading Your Plan
- Go to Settings → Subscription
- Click Upgrade Plan or View Plans
- Select the higher tier you want
- Confirm the upgrade
- Changes take effect immediately
- You're prorated for the current billing cycle
Downgrading Your Plan
- Navigate to Settings → Subscription
- Click Change Plan
- Select the lower tier
- Review the impact on your limits
- Confirm the downgrade
- Changes take effect at the end of the current billing period
Downgrade Considerations
Resolving Over-Limit Status
If you exceed your plan limits, you have two options:
Option 1: Upgrade Your Plan
The simplest solution—get more capacity:
- Click Upgrade Plan on the warning banner
- Select a higher tier with more capacity
- Confirm and your limits increase immediately
Option 2: Reduce Usage
Disable or delete items to fit within your plan:
- Go to Settings → Brands
- Disable brands you don't currently need
- Or delete brands/products permanently
- Refresh the Subscription page to see updated usage
Payment Issues
Handle common payment problems:
Past Due Status
If your payment fails, your account enters Past Due status:
- You have 7 days to update payment information
- During this time, monitoring continues normally
- Update your card in the billing portal
- After 7 days, the subscription may be canceled automatically
Canceled Status
If payment isn't resolved within 7 days:
- Your subscription is automatically canceled
- New monitoring queries stop running
- Historical data remains accessible (read-only)
- Reactivate by updating payment info in billing portal